FAQs
Q1:Do you offer samples before bulk orders?
Yes. We offer evaluation samples for most of our optical pigments, and samples can be ordered directly through our website.
Q2: What is your minimum order quantity (MOQ)?
Our standard MOQ is 100 grams per product. Please contact us if you have specific requirements or questions about your order.
Q3: Do you offer bulk pricing or wholesale rates?
Yes. We offer volume-based pricing for bulk orders. Pricing depends on product type, quantity, and specifications. You can request a Bulk Quote for detailed pricing.
Q4: What are your delivery times?
Sample orders: Samples are usually processed within 2–3 business days. International shipping typically takes around 7–10 business days, depending on the destination and shipping method.
Bulk orders: Lead times depend on the product, order quantity, production requirements, and order details. The estimated delivery schedule will be confirmed with your quotation.
Q5: Do you provide SDS and technical data sheets?
Yes. We can provide SDS, TDS, and other relevant product documentation upon request, depending on the product and intended application.
Q6: What payment methods do you accept?
Sample orders can be paid through the payment options available at checkout, including credit cards and PayPal. For bulk orders, payment terms are confirmed in the quotation or proforma invoice and are generally arranged by bank transfer (T/T). See our Payment Methods page for more information.
Q7: Do you ship internationally?
Yes. We ship internationally and support both sample and bulk orders. Shipping options, costs, and delivery times depend on the destination and order details. Please see our Shipping Policy for more information.
Q8: Can I track my shipment?
Yes. For sample orders, you can track your shipment through our tracking page using your order number and email address, or directly with the tracking number provided after your order has been shipped. For bulk orders, we will provide the appropriate tracking information based on the shipping method used.