Refund policy
At BOSCOM Pigments, our products are supplied primarily for testing, evaluation, and professional use.
This policy applies to sample orders only. Bulk orders and custom products are subject to separate terms agreed upon individually.
1. Eligibility for Returns
Returns or refunds are only accepted for:
- Defective, damaged, or incorrect products caused by our error
Not eligible:
- Differences in color or appearance
- Application incompatibility
- Changes in customer requirements or expectations
2. Product Evaluation
Customers are responsible for evaluating suitability prior to commercial use.
3. Request Process
To request a return, please contact us within 7 days of delivery:
Email: contact@boscomtech.com
Please include order details and supporting documentation.
4. Refunds
If a return or claim is approved:
- Refunds apply only to product value
- Shipping fees are non-refundable unless required by applicable law
- Refunds are issued via the original payment method where possible
- Processing time for refunds is typically 5–10 business days, depending on the payment provider or bank.
5. Replacements
Replacements may be offered depending on product availability and issue type.
6. Return Shipping
Return shipping arrangements will be determined based on the nature of the issue.